Device Troubleshooting Guides
Learn how to identify and fix common issues with Samsung Commercial Displays
Method 1 - Basic Troubleshooting (performed on premises):
If the screen is black, check to see if the power is on by seeing if the red indicator light...
Tue, Apr 25, 2023 4:12 PM
Picture Settings
On the remote, press MENU and select PICTURE. Check that the picture settings read SHOP & MALL. Select RESET TO DEFAULT.
An...
Wed, Apr 5, 2023 4:05 PM
Network Status
On the corresponding remote, press MENU and select NETWORK. Select NETWORK STATUS and check the status of the network connection.
...
Wed, Apr 5, 2023 4:06 PM
This guide will show you how to confirm if the Display is connected to the internet. Please note that your menu may have a different appearance depending o...
Wed, Apr 5, 2023 3:57 PM
This guide will show you how to launch or relaunch MagicInfo if your Display is on the wrong input.
Please note that your menu may have a different appe...
Wed, Apr 5, 2023 3:57 PM
This guide will teach you how to perform a factory reset on your Samsung Commercial Display. NOTICE: This cannot be reversed. Once a Display has been Fact...
Wed, Apr 5, 2023 3:58 PM
This guide will show you how to change a Display which is set up to run using the "URL Launcher" rather than "MagicInfo".
Please note ...
Wed, Apr 5, 2023 1:19 PM